Billing & Collections

At Elite Care – Plano, we work to eliminate the confusion and complexity of healthcare insurance claims.  Our registration, billing, and reimbursement processes are simple and streamlined for our patients.  We continuously advocate on their behalf.

1. We identify and collect co-pays at the time of service, but only the designated in-network copay.
2. We do not bill the patient until we have exhausted all appeals with the insurer and agreed on the amount that the insurer is responsible for.
3. We do not bill the patient until we have a final payment from the insurer.
4. We do not bill the patient for any coinsurance amounts that the insurer did not treat as “allowed” or “allowable”.
5. We will make appropriate adjustments to ANY charges that the insurer failed to agree were for emergency medical services.
6. We provide a patient advocate to deal with all other insurance issues including any efforts of the health insurers to deny coverage for other reasons.